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CITP and Subsources

Discussion in 'Technical Support' started by Tim Oliver, Jan 21, 2016.

  1. Tim Oliver

    Tim Oliver New Member

    Joined:
    Nov 23, 2014
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    Does R36 support subsources on a video file from CITP? CITP works fine as a single source file but as soon as I try split it up the content in LIVE is just white.

    Anyone else had any issues with this?

    Best

    Tim

    P.s using A VPU Lite with Grandma2 Lite and R36 Perform.
     
  2. Dany

    Dany Super Moderator

    Joined:
    Jan 16, 2014
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    Hello Tim,

    Splitting a CITP Video Source into Subsources definitely works. Our QA Department re-tested this following your message above, and was unable to identify any problems. If you are still having this problem, please email t e c h s u p p o r t @ c a s t - s o f t . c o m and provide all the necessary files and a detailed steps for us to attempt reproducing the issue in-house.


    Regards,
     

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