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Cleaning Out Failed Vivien Installations/Uninstallations

Discussion in 'Technical Support' started by Dany, Jul 17, 2015.

  1. Dany

    Dany Super Moderator

    Joined:
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    On occasion, for a multitude of reasons (which are ultimately irrelevant), it is possible for a WYSIWYG installation or uninstallation to fail, resulting in your inability to install that same version or even uninstall it. The solution to all such issues is simple: click the following link in order to download a .zip file containing the CAST Software Cleanup Tool, and run this tool in order to remove the failed (un)installation; once complete, you will be able to install the same version of WYSIWYG once again.

    https://cast.sharefile.com/d-s71857c2c89b41949


    Should you require them, the instructions for how to use this tool are also included in the downloaded .zip file.

    Cheers,

    Dany
     
    #1 Dany, Jul 17, 2015
    Last edited: Nov 29, 2017

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