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Dongle Issues

Discussion in 'Technical Support' started by Mirafe, Feb 17, 2017.

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  1. Mirafe

    Mirafe New Member

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    For some reason my Dongle has stopped working. Uninstalled and reinstalled drivers, twice, with no success. It was working fine yesterday and then this morning WYSIWYG gave me an error "Can't Find Dongle".
    Using Parallels 11 on MacBook Pro and Windows 10.
    The dongle appears in Device Manager.
    It is also associated with Parallels.
    The Dongle Lights Up.

    Anyone have any ideas?
    Desperate to get a project finished this weekend.
    HELP!
     
  2. Floriaan

    Floriaan Member

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    In Parallels, when your computer has been in sleepmode, I always have to unplug and replug the dongle even if it is showing up in the device list.
     
  3. Mirafe

    Mirafe New Member

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    Thank. But unfortunately thats not the issue.
    Looks like a faulty dongle?
     
  4. roygbiv

    roygbiv Member

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  5. Dany

    Dany Super Moderator

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    This page, which is found in the Tech Resources area of the CAST Software website (which itself is accessible from the site's Resources menu while browsing the WYSIWYG or Vivien sections) provides information on how to solve "dongle not found" errors under Parallels--as well as information for how to proceed if the procedure did not solve the problem.
     

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