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Discussion in 'wysiwyg' started by Stigrs87, Apr 24, 2014.

  1. Stigrs87

    Stigrs87 Member

    Joined:
    Feb 28, 2014
    Messages:
    15
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    Hello!

    My Wysiwyg R32 is crashing everytime i use the export picture feature.

    I choose where I want the PNG to be saved, and when I click OK, wyg crashes.

    Any tips or suggestions?

    Regards
    Stig Runar
     
  2. Dany

    Dany Super Moderator

    Joined:
    Jan 16, 2014
    Messages:
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    Hello Stig,

    Are you, by chance, running WYSIWYG in the Parallels, VMware or VMware Fusion virtual environment? If so, this crash is known to us, and described, together with the workaround, as Known Issue #24 in the WYSIWYG Release 32 Release Notes. If this is not the case, please email t e c h s u p p o r t @ c a s t - s o f t . c o m with this issue, and include the Serial Code of the dongle you are using, along with the name, email address and company name of the person to whom this dongle is registered--as this information would appear in CAST Software's database.

    Regards,
     

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