1. Welcome to CAST's newly designed and improved Forum

    Log in or Sign up and share the knowledge!

    Dismiss Notice

Layout view problem

Discussion in 'Technical Support' started by Briac, Jul 27, 2016.

  1. Briac

    Briac New Member

    Joined:
    Nov 26, 2015
    Messages:
    10
    Likes Received:
    0
    Hi!

    When I insert an iso CAD item on a layout, my wysiwyg get so slow while my computer has no performance problem. What to do?

    Thanks

    Briac
     
  2. Dany

    Dany Super Moderator

    Joined:
    Jan 16, 2014
    Messages:
    464
    Likes Received:
    13
    Hello Briac,

    If this is still an issue, please send your file to techsupport(at)cast(hyphen)soft(dot)com, and we will see what we can do. Please include the Serial Code of the dongle you are using, along with the name, email address and company name of the person to whom this dongle is registered--as this information would appear in CAST Software's database. Note that in order to qualify for assistance with this issue, the Membership on your dongle may need to be current.


    Regards,
     
  3. Briac

    Briac New Member

    Joined:
    Nov 26, 2015
    Messages:
    10
    Likes Received:
    0
    Hi Dany,

    Did not see your answer till now... Still having the problem, will send the file!

    Best regards
     
  4. Floriaan

    Floriaan Member

    Joined:
    Feb 13, 2015
    Messages:
    81
    Likes Received:
    2
    When 'illegal' Wyg users are so kind to file a bug in your software,please just solve the bugs for all other users too! I really don't understand you guys being so extremely protective of the software. It stands in the way of getting a better experience, stands in the way of growth and it slows software development.
    Best regards, a Wyg user from version 3!
     
  5. Dany

    Dany Super Moderator

    Joined:
    Jan 16, 2014
    Messages:
    464
    Likes Received:
    13
    Floriaan,

    It is always great to have users reporting issues they’ve discovered, so we can investigate and fix them. We agree that a bug is a bug, regardless of whether it comes from an 'illegal' user, as you say, or a 'legal' one (i.e. a paying customer).

    That said, we require anyone contacting Tech Support to provide credentials in order to ensure that our support resources are utilized adequately, i.e. helping our paying customers before anyone else. This is part of what that payment goes to, and I suspect that 'legal' customers expect this. (In addition, I can only imagine that they also appreciate knowing that they are given preferential status over someone who steals the software...)

    You are one such paying customer, so I am curious: do you not at least expect such preferential status?


    Regards,
     
    Firebrand likes this.
  6. Floriaan

    Floriaan Member

    Joined:
    Feb 13, 2015
    Messages:
    81
    Likes Received:
    2
    Dear Dany,

    Thanks for your thoughts. First of all, I am all for open source development (to a certain degree). Having said that, I don't mind certain bugs being looked into earlier then others. As you don't update your software each and every time a bug is fixed, this doesn't really matter. I expect the most severe bugs to be fixed first, or the bugs that pop-up on the forums the most. That is why I would encourage everybody to post as much as possible on the forums and to communicate in public with them about the problems they experience. This way you can actively poll how many users have the same problem. The more active users you have on the forums, the more the software will get used in the end and the more end-users are involved in making your product better. It results in the feeling of ownership.
    I do agree that it can be a nuisance for a software company to come across illegal users that don't pay for all the work you do, but that is why you should have those users work extra hard for you, having them to report as many bugs or user request as they can. That way they are at least to some use of your company ;-) Those users by the way are likely to be students or people that want to try-out the software before the invest, that will pay in the end (or when the prices come down a little bit).

    In short, I think that the fixing of bugs should be prioritized by you, but reported by as many of us as possible.

    Best,

    Floriaan
     

Share This Page