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MS Visual C++ Runtime Error

Discussion in 'Technical Support' started by Rotti, Dec 9, 2014.

  1. Rotti

    Rotti New Member

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    Hi Guys,

    I´ve got a serious problem with a quite complex file. It is a show containing about 500 fixtures and many small led-screens. Every time, when I switch to shaded mode WYG crashes with the error message that a MS Visual C++ Runtime Error causes an abnormal program termination even when there is no fixture with an intensity value and I already switched the led-screens just to a colour.

    This happens as well on my desktop- computer and my laptop.

    Both systems are running on Windows 7 32 bit.

    The Desktop is an Intel Core 2Duo @2.33GHz with 4GB RAM and a NVIDIA GeForce GTX 460 with 1GB RAM

    The Laptop is a Toshiba Sattelite with an Intel Core 2Duo @2.66GHz and 4GB RAM and an Ati Mobility Radeon HD 4650 with 1 GB RAM

    What can I do?

    I´m working on Release 32 Update 1 (1.32.26.19)

    Thanks

    Stefan
     
    #1 Rotti, Dec 9, 2014
    Last edited by a moderator: Dec 9, 2014
  2. Dany

    Dany Super Moderator

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    Hello Stefan,

    I believe the culprit here is your hardware, which is quite old by today's standards. What you are using is barely enough for what WYSIWYG requires. Considering the number of fixtures and LED panels in your file, you will most likely require a new computer for this simulation, as such an old desktop is not worth upgrading (and there's likely not much to upgrade it with anyway) and the laptop most likely CAN'T have its hardware upgraded. Going by your description alone, my recommendation would be either an Intel i7 CPU (Haswell or Haswell-E), an nVidia GeForce GTX 700- or 900-series video card (*70 or above), 8GB of RAM or above, and the 64bit version of Windows 7. Yes, WYSIWYG is indeed a 32bit application, but it can and WILL access up to 4GB of RAM when needed, while a 32bit operating system cannot use more than about 3.7GB of RAM at most, so another issue here may be that WYSIWYG is simply running out of memory. Finally, outdated video card drivers may be responsible for the crashes, so you could try following the advice in the following message to update them--if needed, of course:
    http://forums.cast-soft.com/index.p...ng-shaded-view-problems-crashes.302/#post-778

    Have you optimized your file as per the tips and info in the "Further Advice" section of the "improving performance" article at http://www.cast-soft.com/wysiwyg/tip/view/improving-performance-in-shaded-view? (I do recommend reading this entire article, as well as all the links within, and the links within the pages that those links open.)

    You could also try this with Release 33 and if you continue to experience problems, email us at t e c h s u p p o r t @ c a s t - s o f t . c o m with your dongle information and file and we will see how we can help further. Please do note that in order for us to offer further assistance, your Membership would have to be current.


    Good luck!

    Dany


    Cheers,

    Dany

     
    #2 Dany, Dec 9, 2014
    Last edited by a moderator: Feb 16, 2016
  3. Rotti

    Rotti New Member

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    Hi Dany,

    thank you.

    I got a strong rental-computer for the moment an it worked.

    So... sad but true... it´s time for new systems ;-)
     

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