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Problems installing R37

Discussion in 'Technical Support' started by Stigrs87, Jul 26, 2016.

  1. Stigrs87

    Stigrs87 Member

    Joined:
    Feb 28, 2014
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    Does anyone have problems installing R37? I`m installing the full version downloaded today.
    It doesnt include any .exe file in the Cast-soft/R37/bin folder.

    There is no uninstall file either and when trying to install r37 again, it says it is allready installed.

    And my R36 version is not working correctly either. The following popups appear when opening r36:

    "Error loading C:\Program Files (x86)\Wysiwyg Drivers\LxImage.dll"
    "Error loading C:\Program Files (x86)\Wysiwyg Drivers\LxMCk2.dll"
    "Error loading C:\Program Files (x86)\Wysiwyg Drivers\LxWygArtnet.dll"
    "Error loading C:\Program Files (x86)\Wysiwyg Drivers\LxWyg_sACN.dll"
    "Error loading C:\Program Files (x86)\Wysiwyg Drivers\LxWyg.dll"
    "Error loading C:\Program Files (x86)\Wysiwyg Drivers\LxMCUDP.dll"
    "Error loading C:\Program Files (x86)\Wysiwyg Drivers\LxPlayback.dll"

    And when i click Okey on all of this, R36 starts to frontscreen and i get a prompt to insert a password?
     
  2. Stigrs87

    Stigrs87 Member

    Joined:
    Feb 28, 2014
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    Allright. Managed to fix it.
    Ran the Cast cleanup tool so that I could reinstall R37.
    Ran the software as administrator. Finally got a question in the end from AVG Antivirus.....!

    Yeah, so it looks like AVG had blocked the dlls and programfiles in the last installation.

    What I`ve learned? Do as the installation program asks of you in the beginning ;) But i haven`t had problems with the antivirus on other updates..
     

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