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R43: LxDLLDriverLoader.exe Installation Issue

Discussion in 'Technical Support' started by Max, Oct 10, 2019.

  1. Max

    Max New Member

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    Hello,

    While installing Release 43 I receive an error message (screenshot attached).

    The error says: "LxDLLDriverLoader.exe registration failed or timed out"

    I have uninstalled previous versions of WYSIWYG, ran as administrator and cleaned up registry.
    After multiple installation attempts, the error message persists.

    Any ideas on how to solve this issue?

    Thanks,
    Max
     

    Attached Files:

  2. Steve Kellaway

    Steve Kellaway New Member

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    I am having the exact same issue and have tried all of the same things without success.
     
  3. Steve Kellaway

    Steve Kellaway New Member

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    Had this from Cast Tech Support today, unfortunately I won't be seeing my problematic machine for a couple of weeks whilst I am tour. If anyone has any success with this please let us know.


    Apologies for this trouble. Please do the following:


    1. Open a Command Prompt window by running as administrator.
    To do this, click the Windows Start menu and type cmddo not press <enter>.

    à A “Command Prompt” entry will appear at the top of the menu; right-click on this, then click Run as Administrator and if necessary confirm that you wish to proceed. Please see the screenshot attached here for details.

    è The Administrator: Command Prompt window appears.


    1. At the prompt, navigate to the "C:\Program Files (x86)\WYSIWYG Drivers" folder.
    To do this, copy the following line (everything that’s highlighted), paste it into the Administrator: Command Prompt window and then press <enter>:

    C:\>cd "C:\Program Files (x86)\WYSIWYG Drivers"


    1. Register LxDLLDriverLoader.exe by running the exe with the /RegServer flag.
    To do this, copy the following line (everything that’s highlighted), paste it into the Administrator: Command Prompt window and then press <enter>:

    C:\Program Files (x86)\WYSIWYG Drivers>LxDLLDriverLoader.exe /RegServer



    Attempt to run WYSIWYG after this and let me know if it’s OK now.
     
  4. Max

    Max New Member

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    Hi Steve,

    Thanks for the possible fix. I am also not going to be around my problem computer for the next few weeks. I will have to report back at a later date with my results.

    - Max
     
  5. GoMacro

    GoMacro New Member

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    Hey guys,

    Tried the above and didn't have any luck, says that the system cant run the RegServer program. Will get an excact error in a bit.

    I have R43 working on my boot-camped macbook pro, but cant get it running on the actual windows system. Tried with windows 8.1 & 10.
     
  6. Dany

    Dany Super Moderator

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    Please email techsupport(at)cast(hyphen)soft(dot)com regarding this, and include the Serial Code of the dongle you are using.
     
  7. GoMacro

    GoMacro New Member

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    I sent a tech request in a few days ago, still waiting for a response, though i'm sure they are working on it if its a common issue.

    Cheers
    Tuck
     
  8. Dany

    Dany Super Moderator

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    Sorry Tuck, but we never received your request. Did you simply send an email or did you submit a support case via the Members Only Area? For the latter, did you receive an automated reply, with a case number? For the former, it's possible that your email got snagged (erroneously, of course) by our spam server. Please provide (via PM to me) the email address you sent from or the case number if you have one, and we will go from there.
     
  9. GoMacro

    GoMacro New Member

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    I did it on the members support form. I did receive a confirmation email but now i cant fiend it. I shall submit a new email now!

    Thanks
     

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