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Render issues!

Discussion in 'Technical Support' started by Ben Mansfield, May 23, 2019.

  1. Ben Mansfield

    Ben Mansfield New Member

    Joined:
    Jan 19, 2017
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    Hello,

    Anyone else having issues with disappearing surfaces in renders?
    I have a circular surface, emitting light which shows up fine in shaded views, but becomes transparent in renders.

    Anyone?
     
  2. Dany

    Dany Super Moderator

    Joined:
    Jan 16, 2014
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    Hello Ben,

    Please email techsupport(at)cast(hyphen)soft(dot)com regarding this, and include the Serial Code of the dongle you are using. Send us the file in question as well, please, saved with a Render Shortcut. We require the Render Shortcut in order to can see what rendering options you are using: we need to be able to see these (i.e. exactly how you are trying to render your scene) in order to determine the cause of the issue you are experiencing. Finally, please also send us a Shaded View Image Export from the same Standard Camera as the Standard Camera you rendered from, to show the difference between the two images.


    Regards,
     

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