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Support????

Discussion in 'wysiwyg' started by Willian Souza, May 19, 2017.

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  1. Willian Souza

    Willian Souza New Member

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    I sent an email more than 48Hours ago to info@cast-soft.com and still no answear.
    Is this normal?
     
  2. Dany

    Dany Super Moderator

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    This is definitely unusual William, sorry about that. If you are looking for support, please email techsupport(at)cast(hyphen)soft(dot)com, and be sure to include the Serial Code of the dongle you are using, along with the name, email address and company name of the person to whom this dongle is registered.

    The office is about to close for the long weekend though, so if your query is urgent, please email us in the next ten minutes. It is now 14:15 EST. The office closes at 15:00 and we will re-open on Tuesday, May 23 at 09:30.


    Regards,
     
  3. Willian Souza

    Willian Souza New Member

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    I don't have a product yet.
     
  4. Dany

    Dany Super Moderator

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    So you are not looking for technical support, in which case I may not be able to help you, but please post your question here, and I will reply if I have the answer.
     
  5. Willian Souza

    Willian Souza New Member

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    Its about a project wich i think you can't help me with it. Can you ask to Support team why is taking so long please? That can help :)
     
  6. Dany

    Dany Super Moderator

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    The people who monitor the Info box (at least those who are still in the office atm) said that they do not recall an email from you, and suggested that you forward or resend it to the same address, i.e. info (at) cast (hyphen) soft (dot) com. .. Or, you can ask here or send to tech support and if we can't answer we can pass it on to someone who can.
     
    Willian Souza likes this.
  7. Willian Souza

    Willian Souza New Member

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    I sent it again. Can they check if they received it? If not i will sent to Tech Support.
     
  8. Willian Souza

    Willian Souza New Member

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    Thank you Dany.
    Problem Solved.

    You can close the thread please? Thanks. Have a great day.
     
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