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Vivien 2016 Installation Problem

Discussion in 'Technical Support' started by Jdmann, Dec 23, 2015.

  1. Jdmann

    Jdmann New Member

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    I am using Windows 10 and I am doing a clean install of Vivien. I keep getting the following error:

    Error Code: -5006 : 0x800700b7
    Error Information:
    >SetupNew\setup.cpp (597)
    PAPP:Vivien
    PVENDOR:CAST Group of Companies, Inc. (www.cast-soft.com)
    PGUID:967058F8-476B-4E43-A169-C55D15142017
    $17.0.717PAK

    Anyone have any thoughts?
     
  2. Jdmann

    Jdmann New Member

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    Mystery solved! A reboot of the computer allowed me to proceed with the installation
     
  3. Jdmann

    Jdmann New Member

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    The mystery continues. Getting the same error on a different Windows 10 computer. All other versions have been uninstalled.

    Any thoughts from the community or from Cast Software team?
     
  4. Dany

    Dany Super Moderator

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    Please email t e c h s u p p o r t @ c a s t - s o f t . c o m with this issue, and include the Serial Code of the dongle you are using, along with the name, email address and company name of the person to whom this dongle is registered--as this information would appear in CAST Software's database.

    Regards,
     

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