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Chair pasting error

Discussion in 'Technical Support' started by roygbiv, Oct 31, 2015.

  1. roygbiv

    roygbiv Active Member

    Feb 6, 2014
    Likes Received:
    Hi guys

    Had a project, where I had put out a chair setup, but needed to change the chair type.
    So Ctrl+Shift+H, change the chair type - all good.

    That's until I had to copy/paste the new chair - that was not allowed; I got the following error:

    WYSIWYG error
    Error pasting!
    Problem at file offset -1

    Banquet Chair 02 was changed to Banquet Chair 01 - and I get same issue with other chairs.
    Let me know if you need the wyg file for testing :)
  2. Dany

    Dany Administrator
    Staff Member

    Jan 16, 2014
    Likes Received:
    Hi Bo,

    Please send specific issues like this directly to t e c h s u p p o r t @ c a s t - s o f t . c o m. Please include the Serial Code of the dongle you are using, along with the name, email address and company name of the person to whom this dongle is registered--as this information would appear in CAST Software's database. (

    Naturally, if you wish to share a the problem and the solution we provide on the Forum (afterwards), you are free to do so.

  3. Firebrand

    Firebrand Member

    Feb 23, 2016
    Likes Received:
    Just got a similar message trying to open a file.
    Any helpful hints? Already emailed tech support but it's lunchtime in NZ and I had a project due this afternoon that I can't access.
    Thanks :)

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