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Cleaning out failed installations/uninstallations

Discussion in 'Technical Support' started by Dany, Jul 14, 2015.

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  1. Dany

    Dany Administrator
    Staff Member

    Jan 16, 2014
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    On occasion, for a multitude of reasons (which are ultimately irrelevant), it is possible for a WYSIWYG installation or uninstallation to fail, resulting in your inability to install that same version or even uninstall it. The solution to all such issues is simple: click here to download a .zip file containing the CAST Software Cleanup Tool, and run this tool in order to remove the failed (un)installation; once complete, you will be able to install the same version of WYSIWYG once again.

    Should you require them, the instructions for how to use this tool are also included in the downloaded .zip file.


    #1 Dany, Jul 14, 2015
    Last edited: Oct 13, 2019
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