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Cleaning Out Failed Vivien Installations/Uninstallations

Discussion in 'Technical Support' started by Dany, Jul 17, 2015.

  1. Dany

    Dany Administrator
    Staff Member

    Jan 16, 2014
    Likes Received:
    On occasion, for a multitude of reasons (which are ultimately irrelevant), it is possible for a WYSIWYG installation or uninstallation to fail, resulting in your inability to install that same version or even uninstall it. The solution to all such issues is simple: click the following link in order to download a .zip file containing the CAST Software Cleanup Tool, and run this tool in order to remove the failed (un)installation; once complete, you will be able to install the same version of WYSIWYG once again.


    Should you require them, the instructions for how to use this tool are also included in the downloaded .zip file.


    #1 Dany, Jul 17, 2015
    Last edited: Nov 29, 2017

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