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Crash issue

Discussion in 'Technical Support' started by Ben Mansfield, Mar 29, 2017.

  1. Ben Mansfield

    Ben Mansfield New Member

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    Hey

    I've just updated my mobile WYG solution to a Dell XPS 15 (i7 7700k, 1TB SSD, 32GB Ram, GTX 1050).

    Its running all great and handles WYG fantastically, until I try and export an image from shaded view at system resolution (3860 x 2140) when in some instances it crashes.

    It works fine at lower resolutions, but i'm confused as to why it works in certain instances, but not others.

    Any suggestions?

    Ben
     
  2. Floriaan

    Floriaan Well-Known Member

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    In the past there has been an issue with exporting directly to external images. Have you tried saving it as an internal image first and then export the image from your reports>images tab?
     
  3. Ben Mansfield

    Ben Mansfield New Member

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    Just tried that, but it saves to the resolution of the window in the software and I cant see a way of changing that size.

    Thanks though, good suggestion.
     
  4. Michael Ang

    Michael Ang Member

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    Hi Ben,

    If you still need assistance with this, please send email to Technical Support (techsupport(at)cast-soft(dot)com) with your file, dongle serial code, and who the dongle is assigned to and we will try to help you with your issue. Please also tell us which mode you were exporting from (CAD, DESIGN, LIVE).

    Regards,

    Michael
     

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