1. Welcome to CAST's newly designed and improved Forum

    Log in or Sign up and share the knowledge!

    Dismiss Notice

ETC colorsource wont turn off

Discussion in 'Technical Support' started by Mr. White, Aug 12, 2017.

  1. Mr. White

    Mr. White New Member

    Jul 15, 2017
    Likes Received:
    Running hog4 nano 3.6.1 (b1440) / Wyg perform R39
    All other fixtures work fine on same universe but the 5ch. ETC colorsource spot will not turn off.
    Colors will not change either. However the strobe channel works just fine.
    Deleted fixtures and inserted new, re-spot and address. disconnect and reconnect to console, same problem.

    I'm stumped.
  2. Dany

    Dany Administrator
    Staff Member

    Jan 16, 2014
    Likes Received:
    Please email libraries(at)cast(hyphen)soft(dot)com regarding this, and include the Serial Code of the dongle you are using, along with the name, email address and company name of the person to whom this dongle is registered. In order for us to provide assistance, this information will have to match the information in CAST Software's database for that dongle.


Share This Page