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fixtures don't lit up

Discussion in 'Technical Support' started by pascal desloover, Oct 16, 2021.

  1. pascal desloover

    pascal desloover New Member

    Oct 16, 2021
    Likes Received:
    i'm using versionR40 with MagicQ, in wys i recieve the dmx signals but the fixtures will not lit up, what is wrong. do i have something wrong in the setup? Pc is working on windows 10
    Ca,some on tell what to do
  2. Jason Gardash

    Jason Gardash Active Member

    Feb 5, 2014
    Likes Received:
    R40 has this as a known issue, Typically the cracked version.
    Not saying your on a cracked version.
    Best bet is to email techsupport@castgroupinc.com with your Dongle and registar info and a good description of how you have your MagicQ offline or console connected to your Wyg, and if anything activates such as pan, tilt, dimmer, color
    if using same computer for both apps. make sure your are set to a network loopback.

    It will be tough to get other users to help out with R40 anywhere.
    Tech Support would be the best solution here. Email will get a faster response as well as they check that everyday unlike here.

    Best of luck.

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