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Library request email out of service?

Discussion in 'Technical Support' started by MKratt, Oct 12, 2022.

  1. MKratt

    MKratt New Member

    Joined:
    Feb 5, 2014
    Messages:
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    Hi!

    I just recently tried to send an email to libraries@cast-soft.com as well as to Peter directly but both emails bounced right back with the following message:

    The mail system
    <libraries@cast-soft.com>: host
    d165888a.ess.barracudanetworks.com[209.222.82.252] said: 550 permanent
    failure for one or more recipients (libraries@cast-soft.com:blocked) (in
    reply to end of DATA command)

    Is this an error at your end or is there a new email adress in use for these requests?

    Regards,
    Michael
     
  2. darren powell

    darren powell Super Moderator
    Staff Member

    Joined:
    Mar 8, 2017
    Messages:
    61
    Likes Received:
    7
    Hello Michael,

    That email address should still be valid. Can you please resend the request to libraries (if you have not already) but cc tech support on the reply, so I can check if there’s any issue with receiving on either email address.

    Warm Regards
    Darren
     

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