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Slow to launch

Discussion in 'Technical Support' started by Nick, Sep 18, 2017.

  1. Nick

    Nick New Member

    Jul 28, 2017
    Likes Received:
    I've been noticing that WYG has been very slow to launch recently. I double click on the desktop icon, but it often takes 20-30 seconds for the program to open... I get the spinning blue wheel for a about 10 seconds, and then just the normal cursor for about 10 seconds... and then the program opens.

    When other people are using the system they will often think that it's no opening and try to launch it again, therefor starting 2 instances of the program simultaneously .

    I've experienced this on my system, and at another office. Both are running windows 10 on fairly high spec computers...

    Anyone else experienced this or have any thoughts on how to resolve?

  2. Dino

    Dino Dino Mazza | VP, Product | CAST Software

    Jan 16, 2014
    Likes Received:
    I know how you feel, this has happened to me too. :)
    You are correct, R39 takes a bit more time to load the software. This is related to the newer security introduced in R39.
    We are looking into ways of reducing the startup time.


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