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Unable to install R39

Discussion in 'Technical Support' started by JoshHibbard, Oct 15, 2017.

  1. JoshHibbard

    JoshHibbard New Member

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    Oct 15, 2017
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    Hi, first time posting, just getting into the software as a student looking to become a lighting tech in the future. I've been trying to install wysiwyg on my PC, the demo version specifically, and after the installer has finished, it pops up with an error, which says
    "The WYSIWYG Demo and Viewer setup could not install protocol drivers to D:\WYSIWYG Drivers."

    The issue with this is that I don't have a D:/ Drive, though I do run multiple partitions. Is it worth setting up an extra partition to fix this or is there a proper solution rather than a workaround?
     
  2. darren powell

    darren powell Super Moderator
    Staff Member

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    Hi Josh,

    Please email me at techsupport(at)cast(hyphen)soft(dot)com regarding this as I will need a bit more information from you, related to your computer configuration and setup, so I can provide further assistance.

    Regards
    Darren
     
    #2 darren powell, Oct 19, 2017
    Last edited by a moderator: Oct 20, 2017

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